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Hot Stone Massage and Oil

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Appointments: Call or Text 310•531•0537

Email Inquiries: info@stressfreewithkay.com www.stressfreewithkay.com

2100 N. Sepulveda Blvd, Suite 34 – Manhattan Beach, CA 90266 FREE PARKING   |  map

Open: Mon. – Wed. & Fri.  10am – 5pm | Sat. & Sun.- 10am- 4pm
Closed: Thursday

CANCELLATION POLICY

Kindly asking for 24 hours notice so I have time to schedule another client. Otherwise, you will be charged in full.

At Stress-Free with Kay, we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

      • In most cases, a 24-hour advance notice is required when canceling an individual appointment. Group appointments, Chronic Injury treatments, and Energetic Bodywork sessions require 48-hour advance notice. This allows the opportunity for someone else to avail themselves of our services.
      • If you are unable to give us the minimum 24-hour (or 48-hours) advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee (this includes delayed or canceled flights). At our discretion this charge will be automatically deducted from the outstanding balance of an existing gift certificate; otherwise, it must be paid in full prior to your next treatment.
      • If the client is sick (cold, flu, or COVID-19 symptoms, it may be acceptable to cancel on the same day. This excuse should not be used excessively. As a reminder, if the client forgets their appointment, they will be charged in full for that missed session.
      • On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.

    Out of respect and consideration for your therapist and other customers: Please plan accordingly in order to be on time.